Rental Information

General Questions About Yeti Campers

  • To make a reservation, it is necessary to pay 50% of the total value of the reservation, either by bank transfer or credit/debit card (4% extra fee from provider).
  • Please note that offers are subject to availability.
  • To book with us you need to attach a copy of your driver’s license and passport in PDF or JPG format.
  • At the time of pick-up, it is necessary to make the payment of the remaining 50% of the total reservation at the time of delivery of the camper.
  • Cancellation: If you decide to cancel your reservation before 30 days from the start date of the trip, 75% of the paid amount will be refunded. If you decide to cancel your trip after those 30 days, no refund will be made.
  • Regarding the warranty, it is necessary to leave a warranty for an amount of CLP 2,00,000 paid by credit card, which will be returned after the delivery of the camper as long as it is returned in the same conditions of its delivery.
  • Payment methods for the reservation: Bank transfer, Credit or debit card, Paypal (commission costs of + 4% apply)
  • If you need any optional service, let us know so we can add it to your quote.
    Other optional: GPS, child seat, Stand up Paddle, etc.

Each camper has different capacity. For traveling, all campers fit 5 people, but not all of them fit 5 people sleeping. It is possible to rent an extra side tent.

All of our rentals include full insurance with road assistance in Chilean territory. In case of any car problem, you can contact us or the insurance directly. You can purchase a premium insurance with a lower deductible in case of any problem.

Yes. All of our rentals include full insurance with a deductible of 800.000 CLP. This includes:

  • Road assistance
  • Truck and camper own damage
  • Collision protection
  • Third party liability

There is an extra insurance for windshields and tires available

No! Any international drivers license is ok. You just need to be 25 years old.

We accept bank transfers or payment through credit card (4% provider fee for reservation). We ask for 50% upfront payment to secure your reservation.

Our high season starts in November and ends in March.

September, October and April are Mid Season.

The rest of the year is Low season. Except winter vacations and long weekends.

Pick up and Drop Off

  • The Camper is delivered and returned, free of charge, in the city of Puerto Varas. In case of requiring delivery or reception at the Puerto Montt airport “El Tepual”, $40,000 must be paid for each event.
  • The return time will be until 4:00 p.m. on the day the contract ends, at the previously agreed place.
  • Delivery after that time will bring with it a surcharge equivalent to one day’s rent.
  • At the time of reception, the client must have at least 30 minutes for their respective induction of operation. At the time of return, the Client must have 15 minutes for the final inspection.
  • The Camper and the truck are delivered to the client clean and in optimal operating conditions. These conditions will be checked with the client when the Camper is delivered. The foregoing will be recorded in a reception or return certificate, as appropriate, which will be duly signed.
  • The Camper uses diesel for fuel, and is delivered with a completely full tank and must be returned completely full. The liter of diesel that the company has to add to complete the deposit will be billed at the price of $2.500/liter.
  • For the return, it is important to return the camper and van clean inside, in the same conditions as it was delivered, as well as all kitchen and camping items included. A fine of up to $250,000 will be charged if the camper is in a condition that requires an extra wash.

Insurance

We take safety very seriously at Yeti Campers, as our aim is to provide unique and memorable experiences. As such, every rental you book with us has full insurance included, so you do not need to worry about adding it to your booking.

What does our insurance cover? 

The insurance covers own damage with a deductible/excess per event according to the following table:

 ChileArgentina
Own Damage$800.000$1.600.000
Theft$800.000No Coverage

The Customer only has responsibility for up to the amount of the deductible per incident regardless of fault for vehicle loss or damage per occurrence. Report promptly in case of an accident or vehicle damage, and avoid prohibited uses.

Third Party Liability

All of our rentals include third party liability insurance, for up to UF 1.500 ($50.000.000)

Road Assistance

Covers 24-hour roadside assistance in Chilean territory only and emergency tow truck transfer with maximum coverage of CLP 500,000 (approximately 300 km on the road). 

Conditions: 1) You do not have coverage on unofficial roads; 2) Vehicles towed must be returned to the branch of origin.

As stated on our Rental Agreement, the Hirer acknowledges to be responsible for all costs of the following damages, irrespective of the Protection Plan that may have been taken. Damage identified below is specifically excluded from any Protection Plan Option and applies also to Subscription Bookings:

a) Any damage due to vehicle, when in breach of a clause of the Rental Agreement.

b) Any damage caused by willful conduct, influence of alcohol, drugs or any substance that reduces driving ability.

c) If the customer has a careless or negligent behavior of any kind or fails to abide by local road rules or Rental Firm instructions, resulting in damages to the vehicle, or third-party property.

d) The cost to retrieve or recover the vehicle from any restricted area, submerged, bogged, trapped, or abandoned, unless caused by circumstances beyond the control of the Hirer.

e) The cost to replace keys which have become damaged, lost, stolen, or locked inside the vehicle.

f) Drivers not identified in the Rental Agreement, or Drivers with a canceled, expired, suspended or seized driver’s license.

g) For any cost associated with the incorrect use of fuel.

Some Tips for your Trip

Your camper won't do you much good if you can't get it out of the parking lot. A campervan can be more difficult to drive than a car if you're not used to the size and turning radius of a larger vehicle. Make sure you know how to drive the one you lease and ask about manual transmission instead of automatic before you start the checkout process. If you haven't driven a manual car in the past, this is not the time to learn.

Hopefully your new home will be so comfortable that you'll forget about spending the night in a car. If you can't forget that fact, remember the benefits of your choice. You are transitory, flexible and free. If you want to visit a new place in the morning, you can just sit in the driver's seat and get moving. You already have everything you need.

Keep an open mind while driving and walking. If you see something interesting, stop. If a campsite neighbor tells you about an amazing hike he took the day before, think about extending your stay and trying it out. Allow yourself to enjoy the freedom that the truck provides.

While it may seem like you can just camp anywhere with your truck — after all, your room is on wheels — it's best to consider your campsites beforehand. A little going with the flow is necessary on a campervan trip, but you can eliminate a lot of stress by knowing where you'll be parked on each stretch.

If you can't manage an exact plan, plan possible stopping points along your route. Once you have that information, you can take as much time as you need on the road and choose the location that is most convenient at the time.

There is no way around it, you will be in tight spots. If you are going on this trip with a partner, family or friends, make sure you like them very much. If you don't feel comfortable to be comfortable together, you better not run into a rainy day on the road.

Although you have more flexibility with a van than with a tent, it's important to be careful when choosing your campsite. First, only park where you are allowed to sleep overnight. This mostly depends on local ordinances and park rules, so do your research before you hit the road.

Once you're out and about looking for your site, keep a few things in mind. You will want to find a place that is level. It will keep you from waking up crushed on the side of the truck or having your pillows fall off the bed. Also, try to stay away from campground lights, which will keep you awake at night and will certainly make your stargazing difficult. If you can, try to pick a location that showcases the best that the campground has to offer. If it's on the beach, get that view of the ocean. If you are in the mountains, look for the view.

Campgrounds tend to have multiple lots of different shapes and sizes, so don't be afraid to drive around a bit to find one that fits your truck. Some national park websites even offer photos and reviews of each site, so you can make an educated choice when booking early.

Although you have more flexibility with a van than with a tent, it's important to be careful when choosing your campsite. First, only park where you are allowed to sleep overnight. This mostly depends on local ordinances and park rules, so do your research before you hit the road.

Once you're out and about looking for your site, keep a few things in mind. You will want to find a place that is level. It will keep you from waking up crushed on the side of the truck or having your pillows fall off the bed. Also, try to stay away from campground lights, which will keep you awake at night and will certainly make your stargazing difficult. If you can, try to pick a location that showcases the best that the campground has to offer. If it's on the beach, get that view of the ocean. If you are in the mountains, look for the view.

Campgrounds tend to have multiple lots of different shapes and sizes, so don't be afraid to drive around a bit to find one that fits your truck. Some national park websites even offer photos and reviews of each site, so you can make an educated choice when booking early.

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